Yes, once your order is shipped, you will receive a tracking link via email or SMS to monitor the delivery status in real time.

We accept all major credit and debit cards, UPI, net banking, and popular wallets. Cash on Delivery (COD) is also available in select regions.

After placing your order, it may take some time before you receive the order confirmation. If the amount has been debited from your account, it is possible that the email has ended up in your spam box.

Always check this first. If you can't find it there either, we'll be happy to look into it for you.

Call 044 - 00000000 or send us a WhatsApp message directly: +91 909-243-0099

It is possible to pay for your online order with the House of Klothberg gift card. You can do this in the last step (How do you want to pay?) in the ordering process. Enter the entire code of your gift card in the field for the card number and then enter the last 3 digits of your code again in the PIN field.

If the purchase amount is higher than the gift card balance, you can pay the remaining amount with one of the above payment methods. If the amount to be paid is lower than the gift card balance, the remaining amount will remain on your gift card. Please note: this is a different place than the discount code. As soon as you have entered the code, you can also see the balance of your gift card immediately.

If you want to return a purchase that you paid for with a gift card, the amount will be refunded to the gift card. So keep it safe. Have you already thrown it away? Then contact the Customer Care Team.

Yes, once your order is shipped, you will receive a tracking link via email or SMS to monitor the delivery status in real time.

We accept all major credit and debit cards, UPI, net banking, and popular wallets. Cash on Delivery (COD) is also available in select regions.

After placing your order, it may take some time before you receive the order confirmation. If the amount has been debited from your account, it is possible that the email has ended up in your spam box.

Always check this first. If you can't find it there either, we'll be happy to look into it for you.

Call +91 909-207-0099 or send us a WhatsApp message directly: +91 909-207-0099

It is possible to pay for your online order with the House of Klothberg gift card. You can do this in the last step (How do you want to pay?) in the ordering process. Enter the entire code of your gift card in the field for the card number and then enter the last 3 digits of your code again in the PIN field.

If the purchase amount is higher than the gift card balance, you can pay the remaining amount with one of the above payment methods. If the amount to be paid is lower than the gift card balance, the remaining amount will remain on your gift card. Please note: this is a different place than the discount code. As soon as you have entered the code, you can also see the balance of your gift card immediately.

If you want to return a purchase that you paid for with a gift card, the amount will be refunded to the gift card. So keep it safe. Have you already thrown it away? Then contact the Customer Care Team.

At House of Klothberg, we value your satisfaction and aim to provide a hassle-free return process. Please review our return and refund policy carefully.

Returns for online purchases are accepted within 7 days of delivery. To be eligible for a return, your item must be in its original condition: unworn or unused, with tags, and in the original packaging. Proof of purchase, such as a receipt, is also required. Returns should be sent to the following address:

Old No. 9, New No. 17, Harrington Road, 2nd Avenue, Chetpet, Chennai - 600031.

To initiate a return, contact us at developer@houseofklothberg.com.

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at support@houseofklothberg.com so we can resolve the issue promptly.

Certain items, such as lingerie and accessories, are non-returnable.

For any questions about specific items, reach out to our support team. Sale items and gift cards are not eligible for returns.

For exchanges, the quickest method is to return the original item. Once the return is accepted, you can place a new order for the desired item.

After receiving and inspecting your return, we will notify you regarding the approval of your refund. Approved refunds will be processed to your original payment method within 10 business days. Please note that additional processing time may be required by your bank or credit card company.

If you do not receive your refund within 15 business days of approval, contact us at support@houseofklothberg.com

For any additional queries regarding returns, please feel free to reach out to us at support@houseofklothberg.com

We find this very annoying to hear. Did you receive the wrong size or color? Or do you have another complaint? Please contact our Customer Care department . Send an email or Whatsapp message with your order number and a photo of the item with the tag. We will be happy to help you!

We find this very annoying to hear. Please contact our Customer Care department . Send an email or Whatsapp message with your order number and a photo of the item with the tag. We will be happy to help you!

Please feel free to contact our Customer Care team. E- mail support@houseofklothberg.com , call +91 909-207-0099 or send us a WhatsApp message directly: +91 909-207-0099, and we will look for a solution together.

We are committed to creating stylish yet eco-friendly clothing using sustainable fabrics such as Tencel, modal cotton and other upcycled & sustainable materials. Our processes prioritize reducing environmental impact while delivering quality and elegance.

Please refer to our Size Guide available on each product page. If you need additional assistance, feel free to contact our support team for personalized recommendations.

We offer standard and express shipping across India. Delivery times typically range from 3-7 business days, depending on your location. International shipping details can also be found on our Shipping Policy page.

To ensure longevity, we recommend following the care instructions provided on the garment label. Most of our products are best maintained with cold water washes, gentle detergents, and air drying.

Absolutely. We prioritize fair trade practices and ensure that all our products are crafted ethically in collaboration with skilled artisans and sustainable production facilities.

Yes, we provide customization services for selected designs. Please reach out to our team via email or the contact form to explore personalized options.

You can reach us via our Contact Us page, email us at support@houseofklothberg.com, or call our customer care number during business hours. We’re here to assist you!